Patient billing and collections that protect revenue and relationships
Patient responsibility is now a large part of practice revenue. ClaimEdgeSolutions sends clear statements, offers easy ways to pay and runs a respectful follow-up process, so balances get paid and patients stay loyal.
Common problems we fix
If any of these are happening in your practice, revenue is slipping away every week.
- Confusing statements that generate calls instead of payments
- Balances sitting unpaid for months
- Staff uncomfortable chasing patients for money
- No payment plan or online payment option
How ClaimEdgeSolutions handles patient billing & collections
Clear statements
Easy-to-read statements on a regular cycle, sent by mail, email or text.
Online payments
Secure payment links and portals patients can use from their phone.
Payment plans
Flexible, documented plans for larger balances.
Patient help line
Billing questions answered professionally on your behalf.
Due collections
Structured, compliant follow-up for past-due balances before any outside agency.
Self-pay estimates
Upfront pricing for uninsured and self-pay patients.
Specialists who own your patient billing & collections
You get named people who learn your providers, payers and workflows, not a rotating queue. Every open item has an owner and a deadline.
- Clear statements
- Online payments
- Payment plans
The metrics we report on
Your monthly report tracks these numbers for this service, alongside your overall revenue cycle KPIs.
Patient balances collected
Cycles to payment
Questions resolved at first contact
From audit to results in four steps
Free revenue audit
We review your A/R aging, denial history, payer mix and coding patterns, then show you what is recoverable.
Onboarding
BAA signed, secure system access set up, workflows mapped and your dedicated team assigned.
Daily operations
Claims, payments, denials, A/R and patient billing are worked every business day.
Monthly review
A KPI report and a call with your account manager covering results and next steps.
Often paired with Patient Billing & Collections
Medical Billing & Coding
Certified coders and billers who turn every encounter into a clean, compliant claim.
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Revenue Cycle Management
End-to-end RCM from patient scheduling to the final zero balance.
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Credentialing & Enrollment
Get providers enrolled with payers faster, and keep them active.
Explore serviceAvailable for every specialty, including
Frequently asked questions
Straight answers about how ClaimEdgeSolutions works with your practice.
Ask us anything01Do you call patients on our behalf?
Yes. Our patient billing team handles inbound and outbound calls using your practice name and approved scripts.
02Are your collections compliant?
Follow-up follows HIPAA, FDCPA guidance and your own policies. We never use aggressive tactics.
03Can patients pay online?
Yes. We set up secure online payment options and text-to-pay links.
04Do you send accounts to collection agencies?
Only if you approve it, and only after your internal follow-up process is complete.
05Do you sign a Business Associate Agreement?
Yes. A BAA is signed with every client before we access any protected health information.
See where your revenue is leaking
Get a free, no-obligation revenue audit. We review your A/R, denials and coding patterns and show you exactly what is recoverable.